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TRADING POLICIES

In the three years I have been selling on Ebay I have found that almost every person I have dealt with has been honest and pleasant to deal with.

Unless you are a former or current customer, you probably don't know much about me and my trading policies.

Here are my trading policies so that you know who - and what - you are dealing with when you trade with Snailmail Auctions.

COMMUNICATION

It is Ebay policy that contact is made between buyers and sellers within three days of the end of an auction (or from when a Buy It Now is purchased).

Unless you have paid me already via Ebay Checkout, I will make contact with you usually within a few hours of your purchase or the auction close.

The email will include:

  • the amount due including any postage
  • the Sale ID number I assign to each item in your order
  • a link to my payment page for details of payment methods
If you need to email me about your order, please include:

  • your Ebay User ID
  • the Ebay ID of the item or items
  • the Sale ID of your item or items if you have it.
This will help me to reply to your emails as quickly as possible

I earn my living on Ebay, and check in with my email regularly between processing orders, admin and visiting suppliers.

I am happy to answer any questions you may have about my listings, before or during or after the transaction.

PAYMENT

I would like to receive payment within a week of the listings close - but I am very flexible, and happy to wait as long as you email me to let me know what is happening.

If you buy multiple items I would prefer that you pay for them all at the same time - this not only saves me time, but is easier to keep track of payments.

When you send your payment, please include:

  • your Ebay User ID
  • the Item Description
  • the items Ebay Auction ID
  • and your name and address for shipping


This will help me to send out your order as soon as possible.

I accept payment by:

  • PayPal - in UK Pounds, Euros, and US Dollars
  • Nochex - in UK Pounds
  • Cheque/Check - in UK Pounds, Euros, or US Dollars
  • UK Postal Orders
  • US Dollar International Money Order


I do not accept payment by:

  • Cash - this is way too risky for you - if it gets lost in the post I will not send goods out - and there is no foolproof way of sending it securely
  • li>Postage Stamps - I do not use stamps to mail out goods - I have an account with the Royal Mail and use sticky Printed Postal Impression labels


You can go to my Payment Details page for more information on payment methods.

PACKING & DESPATCH OF GOODS

I will email you as soon as possible after I receive payment for your order.

In this email will be details of:

  • what your order items are
  • the shipping method to be used
  • when the item is to be shipped out
  • how to search my forum for your orders despatch details


I aim to ship items the same or the next day after payment if possible.

I have been using the Royal Mail to despatch my orders since 2001 when I started selling on Ebay.

During that time I have sent several thousand parcels and less than five of them have been lost completely.

Items weighing less than 2 kilos are sent by First Class post, and should get to you 1-2 days following the date of posting.

I use Parcelforce 24 or 48 hour services for items heavier than 2 kilos, which should get to you either 1 or 2 days following the date of posting.

For a further charge I can upgrade your order to Recorded Delivery or Special Delivery - if you want an upgrade for your order you will need to email me first to arrange it.

Items sent outside the United Kingdom are sent by Airmail.

Parcels for Western and Eastern Europe should get to you in three days following the day of posting.

Parcels for destinations outside of Europe should get to you in five days following the day of posting.

If your order does not appear in the search results on my forum, either it has not been posted, or it is too early in the day for me to have added the despatch list for that day. Another reason could be that I am not aware of your payment yet.

I get my Royal Mail parcels collected at approximately 10.30am Monday to Friday, and should have filled in the despatch details on the forum by 12 noon.

There may be more than one post in a day, so you could also check after 6pm.

I get my Parcelforce parcels collected at approximately 4.30pm Monday to Friday, and should have filled in the despatch on the forum details by 6pm.

FEEDBACK

Feedback is very important on Ebay - it is a great way of checking out a buyer or seller before you commit yourself to a transaction.

I usually give feedback as soon as possible after payment is received or cleared, but I may give out many feedbacks at a time to work more efficiently.

I generally try to keep up with my feedback every day, to avoid lengthy feedback sessions.

I would appreciate it if you didn't email me asking for feedback, as you will usually receive feedback pretty quickly after an auction, and answering lots of emails about feedback means that I have less time to spend on other business tasks.

If you are not happy with the way your transaction with me has gone, please email me to sort out the problem before leaving neutral or negative feedback, as I may be able to resolve your problem.

 


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